Did Not Attend (DNA) Appointments – November 2025

In November, 203 appointments were wasted. 

We understand that circumstances can change, but if you're unable to attend, please let us know. Even with short notice, your appointment can be offered to another patient who may urgently need it.

We now have a designated cancellation line and you can also cancel appointments via our online appointment system.

To cancel your appointment:
📞 Call: 01207 288099
💻 Or cancel online through our appointment booking service.

Your support helps us reduce missed appointments and improve care for all our patients.

Thank you.

 Did You Know...?

For Musculoskeletal (MSK) issues such as muscle, joint, tendon, ligament, or back pain, you don’t always need to see a GP first.

You can be seen by a specialist Physiotherapist — an expert in bones, joints, and muscles — who can:

• Diagnose your condition
• Provide treatment and self-care advice
• Prescribe pain relief
• Arrange further referrals if needed

Who is this service for?

Patients aged 16 or over who have:

• A new MSK condition or flare-up of an existing one (within the last 3 months)
• New soft tissue injuries (muscle, tendon, or ligament sprains/strains)
• New joint pain or injury
• Spinal pain (neck or back)
• An acute flare-up of chronic problems such as osteoarthritis
• Minor trauma, e.g. a sports injury

How does it work?

Your first appointment will be a telephone consultation with a Physiotherapist, usually within 1–2 days.

📞 To access this service, simply contact the surgery and speak to our reception team.

❗ Important Note:

If you choose to see a GP first and they refer you to physiotherapy, your wait time may be much longer. This is because it will not be classed as First Contact Physiotherapy, which offers faster access.

Take control of your MSK health — contact us today and be seen sooner!

 20 million wasted on medicines

Every year, the NHS loses millions due to unused or wasted medicines—money that could fund life-saving care.

You can help by:

• Ordering only what you need
• Checking what you already have before reordering
• Returning unwanted medicines to your pharmacy for safe disposal

Let’s work together to reduce waste and make every penny count for patient care